Return requirements
Items must be sent back within 3 days of the customer having received the package. Absolutely no refunds will given.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, wear or smoke) with all District Sisters Store product tag attached and if the item does not match the original condition, we won’t issue an online credit.
Please fill out exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package and the invoice.
Defective items must be reported within 24 hours of package arrival, if not reported within the time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package.
Exchanges
At District Sisters Store we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we’ve received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.
Processing
Once an order has been placed it cannot be canceled. When returned packages arrive at our facilities, it usually takes us anywhere from 10-15 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible.
Once your return has been processed, you’ll be issued a store credit in the form of a Gift Card via email. Store credit covers the original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if the customer provides tracking information and shows delivered to our address.
Many times, customers claim they have returned the package but have no proof the item was sent back, therefore, for the customers’ security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address. The customer will also cover any redelivery costs.
LOST OR STOLEN PACKAGE
We ship via DHL or UPS, which provides secure, easy, and trackable methods of shipping. If your package gets lost in transit, we will do everything we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carrier has a hold of the package, we cannot be responsible for delivered items that have been lost or stolen.
FINAL SALE ITEMS
Non-Returnable, No Exceptions
All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable.